FAQ

Do I have to sign up for an account to place an order?

No, you may check out as a guest. However, you are encouraged to register for an account as it saves you time from having to enter your billing and shipping details in future.

What are the benefits of signing up for an account?

As a registered user, you will be able to checkout faster, save frequent addresses, access your order history and track your orders!

How do I place an order?

Simply select your desired merchandise, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.

I have a voucher/discount code, how do i apply it?

Your Voucher/Discount codes can be registered at the following page

Click here to visit this page

Please note that we are unable to manually apply the voucher/discount code to your order if you failed to apply it before placing your order. Kindly ensure that all information is correct before confirming your purchase.

What should I do if there is a problem with my order?

Email us at askus@lovengold.com or leave us a message here. We will be able to help!

The item i wish to purchase is out of stock, what should i do?

Enter your email address and click on “Remenber Me!” .

We will send you an email when the item is back in stock.

Can I cancel my order?

We are sorry but once an order is placed, we are unable to modify or cancel it.

Why is my order cancelled?

In the event that payment is not completed and notified to us within 12 hours from the issue of the order invoice, we reserve the right to cancel your order without prior notice.

What payment methods do you accept?

For orders within Singapore, we accept Internet Banking, ATM Bank Transfers, Visa, MasterCard as well as PayPal payments.

For international orders, we accept Visa, MasterCard and PayPal payments.

When will my payment be verified?

For Credit Card and PayPal payments, you will receive the payment confirmation email upon checkout.

For Internet Banking and ATM Bank Transfers, we aim to verify all payments within 24 to 48 hours.

I do not have a POSB bank account, can I do an interbank transfer?

Yes, of course you can! It will be via FAST transfer and it is almost immediate.

What will happen if I am unable to make payment within the stipulated timeframe?

Please note that your orders will be cancelled automatically if payments are not made within the 12 hours of placing your order.

For customers who have opted to make payment via PayPal, please do so via the link you will be directed to after confirming the order.

When will my order be shipped?

Most orders will be shipped within 1 to 3 working days upon confirmation of your payment.

How will I be notified about my order confirmation?

Once your order is shipped, you will receive a notification email. This email will provide you with your tracking number (for registered mail).

I have receive my item but it does not fit me, am I eligible for an exchange?

All goods sold are non-returnable.

Requests for exchanges are allowed only if you have received an incorrect item or a defective item.

 

To be eligible for an exchange, the merchandise must be returned in original condition (unwashed, unworn and in a brand new and saleable condition).

Please contact our customer service team within 7 working days for local orders and 14 working days for international orders from the order dispatched date. Requests for exchanges will not be entertained after the stipulated period.

Contact us: askus@lovengold.com  or send an enquiry.

I have received an incorrect item in my order, what should i do?

Kindly contact our customer service team immediately with the order number and the incorrect item’s name. We will get back to you within 24 hours and resolve it as quickly as we can.
Contact us: askus@lovengold.com or send an enquiry.

I have received a defective item in my order,what should i do?

If you believe that the item you have purchased is faulty, kindly contact our customer service team with your order number, the faulty item’s name and a snapshot of the defect.

Contact us: askus@lovengold.com or send an enquiry.

How do I place an order for a backordered item?

It’s the same as placing an order for an in-stock item! However, do note that payment has to be completed in order to secure a backorder slot.

 

How will I know when my backorder items are ready to be shipped out?

Simply head over to the product page itself for the latest backorder update. Click here to check our backorders

How do I keep track of my backordered items

To check on your order, login to your account and click on the “Order History” button. If you need any assistance, please contact our customer service team.

Contact us: askus@lovengold.com or send an enquiry.

What happens when I place an order for a backorder item along with an in-stock item?

The in-stock item will be shipped together with the backordered item. When the shipment reaches our warehouse, it will be dispatched accordingly. Should you wish to receive the in-stock item first, please check out separately.

For collaboration opportunities,business development and marketing related matters, please contact us at marketing@lovengold.com.

If you are a customer and have any enquiries about your order or require any assistance
Contact us via : askus@lovengold.com or send an enquiry.

Our Customer Service Team will tend to you as soon as possible.