FAQ


My Account

No, you may check out as a guest. However, you are encouraged to register for an account as it saves you time from having to enter your billing and shipping details in future.


As a registered user, you will be able to checkout faster, save frequent addresses, access your order history and track your orders!

Ordering

Simply select your desired merchandise, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.

Your Voucher/Discount codes can be registered at the following page

Click here to visit this page

Please note that we are unable to manually apply the voucher/discount code to your order if you failed to apply it before placing your order. Kindly ensure that all information is correct before confirming your purchase.

Email us at askus@lovengold.com or leave us a message here. We will be able to help!

Enter your email address and click on “Remember Me!” .

We will send you an email when the item is back in stock.

We are sorry but once an order is placed, we are unable to modify or cancel it.

In the event that payment is not completed and notified to us within 12 hours from the issue of the order invoice, we reserve the right to cancel your order without prior notice.

Payment

For orders within Singapore, we accept Internet Banking, ATM Bank Transfers, Visa, MasterCard as well as PayPal payments.

For international orders, we accept Visa, MasterCard and PayPal payments.

For Credit Card and PayPal payments, you will receive the payment confirmation email upon checkout.

For Internet Banking and ATM Bank Transfers, we aim to verify all payments within 24 to 48 hours.

Yes, of course you can! You can do so with a FAST transfer and it is almost immediate.

Please note that your orders will be cancelled automatically if payments are not made within the 12 hours of placing your order.

For customers who have opted to make payment via PayPal, please do so via the link you will be directed to after confirming the order.

Delivery

Most orders will be shipped within 1 to 3 working days upon confirmation of your payment.

Once your order is shipped, you will receive a notification email. This email will provide you with your tracking number (for registered mail).

Exchanges

We provide a one-time exchange of sizes for regular priced items. This is subject to availability of the preferred size of the item. Return postage charges and re-delivery fee of $4.50 will be borne by the customer.

To request for an exchange, please email us askus@lovengold.com or send an enquiry with your order number and preferred size within 7 working days for local orders and 14 working days for international orders from the order dispatched date. Requests for exchanges will not be entertained after the stipulated period.

To be eligible for an exchange, the merchandise must be returned in original condition (unwashed, unworn and in a brand new and selling condition).

In the event the preferred size is unavailable, you may choose to exchange to another design or opt for credits.

All sale items are strictly non-exchangeable, non-returnable & non-refundable.

Kindly contact our customer service team immediately with the order number and the incorrect item’s name. We will get back to you within 24 hours and resolve it as quickly as we can.
Contact us: askus@lovengold.com or send an enquiry.

If you believe that the item you have purchased is faulty, kindly contact our customer service team with your order number, the faulty item’s name and a snapshot of the defect.

Contact us: askus@lovengold.com or send an enquiry.

Backorders

It’s the same as placing an order for an in-stock item! However, do note that payment has to be completed in order to secure a backorder slot.

Simply head over to the product page itself for the latest backorder update. Click here to check our backorders.

To check on your order, login to your account and proceed to check on your order history.If you need any assistance, please contact our customer service team.

Contact us: askus@lovengold.com or send an enquiry.

The in-stock item will be shipped together with the backordered item. When the shipment reaches our warehouse, it will be dispatched accordingly. Should you wish to receive the in-stock item first, please check out separately.

Contact Us

For collaboration opportunities,business development and marketing related matters, please contact us at marketing@lovengold.com.

If you are a customer and have any enquiries about your order or require any assistance
Contact us via : askus@lovengold.com or send an enquiry.

Our Customer Service Team will tend to you as soon as possible.