As of 16 September 2019, kindly note that we will no longer accept exchanges for regular priced items. Instead, store credits will be issued for returns and customers can then utilise it to purchase a more suitable size or design. Postage incurred for returning the item back to us will be borne by the customer.
Store credits in the value of the original item will be issued after item has been received. $2.50 will be deducted from the store credits as the initial courier fee is partially borne by Lovengold.
Store credits are valid for 3 months from the date of issue and strictly non-refundable and non-extendable. Orders made with store credits are not eligible for returns.
All sale items and items purchased using discount codes or credits are strictly non-exchangeable, non-returnable & non-refundable.
To request for a return, please email us firstname.lastname@example.org or send an enquiry with your order number within 7 working days for local orders and 14 working days for international orders from the order dispatched date.
Requests for returns will not be entertained after the stipulated period.
To be eligible for a return, the merchandise must be returned in original condition (unwashed, unworn and in a brand new and selling condition).
Our stockist does not process exchange requests for online orders.
Please contact us prior to sending the item back to us. In the event the items are sent back to us without notification, $5 will be deducted from the order amount due to additional processing.
Kindly note that there may be a 0.25″ to 0.5″ difference in our given measurements as apparel are mass manufactured. This variance will not be considered as a defect.